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Visual Merchandise Coordinator

Visual Merchandise Coordinator - Full Time Position

Our fast-paced Visual Merchandise Team is looking for a new team member!

The Visual Merchandise Coordinator role is responsible for ensuring the SurfStitch customer experience is best in class when it comes to all things product related. There is a lot of communication with various teams in the business but in particular, you will work very closely with our buying and photography teams to help support them in making sure the visual aspects of the product are represented accurately. Navigation and the actual merchandising of the storefront will also be a part of your day to day role and this is key to making sure our customers find what they want in the fastest and most seamless way possible. You will need to have a fine eye for detail, be process driven and be able to work in a fast-paced team environment.

Key Responsibilities:

  • Write accurate and compelling product descriptions for all products on the SurfStitch site
  • Ownership of the reshoot program, whereby products required for reshoot need to be flagged for resampling and appropriate comments made in VRP to support Studio, Image uploading – uploading correct image batches to multiple sites FTPs
  • Assign products to correct category and expose to shared categories
  • Re-name, re-size and re-touch images as required
  • Aged Uploads accountability, rectifying any discrepancies promptly that have been assigned to you
  • Undertake weekly auditing (on all devices) of allocated categories and previously uploaded products to ensure all products have images, are in correct categories and have the correct information within description
  • Maintain the quality of the presentation of the site as it primarily relates to merchandise
  • Respond to all site product related updates as requested from all other departments

Ideally, we`re looking for someone with:

  • Experience with basic image re-touching knowledge (photoshop)
  • Content writing experience, demonstrating strong grammar and spelling
  • Basic Excel skills and ability to work in spreadsheets
  • Experience meeting targets and working to tight deadlines
  • Accurate and consistent data entry experience
  • Experience in managing own workload and demonstrating basic problem solving and decision-making skills
  • Experience utilising MS Office
  • SEO enhancement
  • Basic HTML Knowledge
  • Strong surf and fashion product knowledge
  • Solid writing and mathematical skills

What’s in it for you?

  • Being part of an exciting team and help mould the way we operate in the digital space and ultimately improve our Customer Experience
  • Looking for a great team environment? We’ve got an awesome open plan setup that supports collaboration.
  • Like sushi and coffee? We have a Japanese café on-site.
  • Like to relax? We offer free on-site massages.
  • Like our products? You’ll get a generous staff discount.
  • Like the beach? We are located in one of the most coveted locations on the Gold Coast, Burleigh Heads!

Are you the person we’re looking for? Submit your cover letter and CV today!

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