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Customer Service Representative - 3 month contract from November


Customer Service Representative

Our fast-paced Customer Service Team is looking for a new team member!

  • Full Time position
  • 3 month fixed term contract from November 2017 with possibility of extension.

Customer Service provides support and information for millions of SurfStitch customers, providing support by phone, email and live chat. We pride ourselves on exceptional customer service, and our Customer Service Representatives take full ownership to ensure all questions, enquiries and complaints are dealt with quickly, fairly and seen right through to completion.

Key Responsibilities:

  • Act as first point of contact for all customer enquiries and incoming calls and emails.
  • Provide efficient customer service and respond to customer enquiries via email, live chat and telephone.
  • Resolve all customer enquiries, complaints and issues from beginning to end and within an acceptable time frame.
  • Liaise with external third parties such as couriers and postal services to resolve issues and assist customers.
  • Communicate with external suppliers for creation and monitoring of product orders.
  • Undertake general administrative duties, ensuring accuracy and following correct procedures. 
  • Assist with the processing of returned customer items, providing a link between the Returns Team and the customer.

We're looking for someone with:

  • Exceptional skills and experience in customer service, in particular via email, phone and live chat.
  • Demonstrated experience in handling enquiries and problem solving.
  • Experience working within a high performing team and being a team player.
  • Experience multi-tasking and managing your workload efficiently.
  • Experience in managing own administration tasks promptly and with high accuracy.
  • Intermediate computer and Microsoft Office skills.

What’s in it for you?

  • Looking for a great team environment? We've got an awesome open plan setup that supports collaboration. 
  • Like sushi and coffee? We have a Japanese café on-site.
  • Like to relax? We offer free on-site massages.
  • Like our products? You'll get a generous staff discount.
  • Like the beach? We are located in one of the most coveted locations on the Gold Coast, Burleigh Heads!

Are you the person we're looking for? Submit your cover letter and CV today!


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